Privacy policy

Introduction

At WohnZest, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website and make purchases from our online store. We comply with international privacy regulations including GDPR and CCPA.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, shipping address, billing address, and payment information when you make a purchase
  • Technical Information: IP address, browser type, device information, and cookies
  • Usage Data: Pages visited, products viewed, and shopping cart activity
  • Communication Data: Correspondence through email and customer service inquiries

How We Use Your Information

We use your personal information for the following purposes:

  • Process and fulfill your orders for furniture and home products
  • Provide customer support and respond to inquiries
  • Send order confirmations, shipping notifications, and delivery updates
  • Improve our website functionality and user experience
  • Send marketing communications (only with your explicit consent)
  • Prevent fraud and ensure website security
  • Comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our obligations when you purchase products
  • Legal Compliance: To meet our legal and regulatory requirements
  • Legitimate Interests: To operate and improve our business
  • Consent: For marketing communications and certain cookies

Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, and IT service providers
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or business transfers

We never sell your personal information to third parties for marketing purposes.

International Data Transfers

As an international company, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place through standard contractual clauses and other approved mechanisms to protect your data in accordance with this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

  • SSL encryption for data transmission
  • Secure payment processing
  • Regular security assessments
  • Access controls and authentication procedures
  • Data minimization and retention policies

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

  • Order information: 7 years for tax and legal purposes
  • Customer service records: 3 years
  • Marketing consent: Until withdrawal
  • Website analytics: 26 months

Your Rights

Under GDPR, CCPA, and other privacy laws, you have the following rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to certain processing activities
  • Right to Withdraw Consent: Withdraw consent at any time
  • Right to Non-Discrimination: Not to be discriminated against for exercising your rights

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand customer preferences. You can control cookies through your browser settings. We categorize cookies as:

  • Essential Cookies: Required for basic website functionality
  • Analytical Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]