Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days) for most items. Larger furniture pieces like beds, sofas, and tables may require 7-14 business days for delivery. You'll receive tracking information once your order ships.
Do you ship internationally?
Currently, we ship to most countries in North America and Europe. Shipping costs and delivery times vary by location. During checkout, you'll see available shipping options and costs for your specific address.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at [email protected] with your order number. After this window, orders enter our processing system and cannot be changed.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for most items in original condition. Mattresses have special return conditions - please refer to our Mattress Return Policy. Furniture assembly and custom items may have different return requirements.
How do I initiate a return?
Contact our support team at [email protected] with your order number and reason for return. We'll guide you through the process and provide a return authorization if applicable.
Are there any restocking fees?
Returns due to manufacturing defects or errors on our part have no restocking fees. For customer-initiated returns, a 15% restocking fee may apply for larger furniture items to cover inspection and handling costs.
Product Information
Do your products come with assembly instructions?
Yes, all furniture requiring assembly includes detailed instructions. Many products also have online video tutorials available on our website. For complex items like beds and storage cabinets, we recommend having two people for assembly.
What materials are used in your furniture?
We use a variety of high-quality materials including solid wood, engineered wood, metal, and premium fabrics. Each product page specifies the exact materials, dimensions, and care instructions. Outdoor and garden furniture features weather-resistant materials.
Do you offer product warranties?
Most products come with a 1-year manufacturer's warranty against defects. Mattresses have extended warranties as specified on their product pages. Warranty details are included with your purchase documentation.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect all personal and payment information. We never share your data with third parties except as necessary to process your order. Read our Privacy Policy for complete details.
Additional Support
How can I contact customer service?
For any questions not covered here, please email us at [email protected]. Our team typically responds within 24 hours. Please include your order number if your inquiry relates to an existing order.
Do you provide assembly services?
We partner with local assembly services in many areas. Availability depends on your location and the specific item. Contact us at [email protected] before ordering to check assembly service availability in your area.